Questions

Asked, answered.

The questions families ask most, answered plainly: the thinking behind the work first, then the practicalities of a stay. If yours is not here, we are a phone call away.

Which program is right for us: the Residency, Private Sessions or The Puppy Residency?

It depends on the dog and on how much of the work you want to do yourself. The Pack Leader Residency changes a dog's habits at The Maddie Ranch over four to eight weeks, then hands them to you week by week. Private Sessions change your handling at the ranch, and you do the rest at home over the following months. The Puppy Residency borrows the Residency's structure for a puppy, over two to four weeks. We match the program to the dog, never the dog to a program. Residencies begin with an assessment before quoting and booking. For Private Sessions, we quote on the first call before booking and meet your dog at the first session.

What is dog psychology?

At its core, dog psychology is how dogs think: how they read one another, how they bond with each other and with the people in their lives, and what their behavior is quietly telling us. It is the foundation of everything we do at the ranch. Understand the mind first, and obedience becomes the easy part.

The fuller philosophy lives on The Method.

What is the difference between Pack Leader Dogs and The Maddie Ranch?

Pack Leader Dogs is the practice: Steve Del Savio, the team and the training programs. The Maddie Ranch is our home, a lodge of more than 5,000 square feet on eight acres of Northern New Jersey countryside, and the place where the work happens. One name belongs to the people, the other to the place.

We have tried other trainers with limited results. What makes this different?

We work on your dog's state of mind before we ask for obedience, and we train you as well as the dog. Most training teaches a dog what to do with their body and never asks why they were pulling, lunging or barking. A dog who is anxious or overexcited cannot take on new manners, so we bring the mind back to balance first, and the manners follow quickly.

Because dogs learn by association, you learn to read your dog and lead calmly, which is why the change holds at home. Many families come to us after several trainers.

Do you work with every breed, age and temperament, or do you ever turn a dog down?

Yes to every breed, size and age, and yes, we have turned dogs down. Every Residency placement follows a conversation with us and an assessment at The Maddie Ranch, where we confirm we can help and which program fits. If we cannot help, we will say so rather than take your money. Being honest about your dog's history on the application never disqualifies them; it helps us prepare. The Canine Social Club has its own standards, listed on the Club page.

How will the training stick once our dog is home?

It holds because you are trained with your dog: every week of the stay at the ranch, at the go-home session before your dog leaves, and at the follow-up two weeks later, which is when things tend to slip. Dogs learn by association, so the rules your dog learned here have to come from your hands at home, and that is what the weekly sessions teach. After the Residency you have support for the life of your dog.

Is there a guarantee?

We do not guarantee results, and we would be wary of anyone who does. Training is teamwork between a dog and their family, and half of that team is you. What we do guarantee is support: the Lifetime Support Guarantee, which comes with The Pack Leader Residency and The Puppy Residency, means we are a call, text or email away for the life of your dog.

Can we start with four weeks, or is there a shorter stay?

Four weeks is the shortest Residency we run, and the length is set at the assessment after we have met your dog. We have found that four weeks is the minimum for a dog's behavior and state of mind to change, and for you to have enough sessions and enough time to take the work in. Most residency cases are intervention: removing unwanted behaviors, then instilling new ones and a balanced state of mind, and that does not happen in a week or two.

Where will our dog stay?

In private quarters of their own inside the lodge at The Maddie Ranch, the home where Steve lives, with a team on site around the clock. The lodge is temperature controlled, with hospital-grade UV air filtration, filtered water and calming frequencies playing, and it runs like a household: thresholds to wait at, visitors to greet calmly, quiet hours to rest through. Someone is always home.

Can you give our dog medication, and can you accommodate a special diet?

Yes to both. The team gives medication during a stay, and we require written instructions with it. Families bring their dog's own food, whatever it is, kibble, raw or fresh, and we keep to it, along with any allergies you tell us about. Put all of it on the application and we will have it ready before your dog arrives.

What does a day at the lodge look like?

A day at The Maddie Ranch opens with a structured walk across the great lawn, side by side, before anything else is asked. Mornings are for training, one idea at a time: the leash, the threshold, the calm that everything else is built on. Midday is rest inside the lodge, where the off switch is practiced rather than hoped for. Afternoons are spent in the fenced turf yard in the woods among balanced dogs, with the team close by, then the evening meal and the slow hours, then the night in the lodge with the team on site. You receive photos and videos every day.

How does The Puppy Residency work, and how old should a puppy be?

The Puppy Residency is a stay of two to four weeks at The Maddie Ranch for puppies twelve to twenty weeks old. Your puppy learns the foundations among balanced adult dogs: the leash, the crate, housebreaking, place, calm introductions to new things, an end to nipping, manners, and easy company with dogs and people. You train with your puppy every week, so the bond grows with you in it, then a go-home session, a two-week follow-up and support for the life of your dog. They will still be a puppy when they come home.

Is there a shorter stay for puppies?

Yes. The Puppy Residency runs two to four weeks, and two is possible because puppyhood is prevention rather than intervention. There are no unwanted habits to remove first, only foundations to set while the mind is wide open. The length is set at the assessment.

Is our puppy too young to start?

Twelve weeks is when The Puppy Residency begins, and twenty weeks is the latest start. If your puppy is younger, we suggest scheduling for twelve weeks, and in the meantime we give you instructions on what to do at home so the first month goes well. It also gives you the chance to see which habits are starting to show, so we know what to work on when your puppy arrives.

How do Private Sessions and virtual sessions work?

Private Sessions take place at The Maddie Ranch, where we can control the environment. You can book a single ninety-minute session, or a series of three: the ninety-minute session and two sixty-minute follow-ups. Either way you learn by doing the work with your dog under our eye. Virtual sessions are sixty minutes, one to one with Steve, from anywhere in the world, booked directly on his calendar in your time zone. Your dog is at home beside you, and you leave the hour with a plan.

Our dog's problems are mostly at home. How does a session at the ranch help?

Because the behavior at home comes from the relationship, and the relationship comes with you. At the ranch we can control the environment, read your dog's state of mind and your own, and teach you the handling that changes it, away from the habits and distractions of the living room. You take the plan home the same day, and the follow-up sessions are where it becomes the new normal. In-home sessions are available for follow-ups only, case by case and not guaranteed, with a travel fee.

What if our dog doesn't show the behavior during the session?

It rarely matters. We are not waiting for an incident; we are reading the state of mind underneath it, and that shows in the first minutes of how your dog arrives, walks, and looks to you. Most owners are surprised how quickly the pattern is clear. The plan you leave with is for the moments at home, not the one we happened to see.

What tools do you use?

Whichever tool fits the dog, the human and the relationship in front of us, and that decision comes last. We start with understanding: the dog, through dog psychology; the human; the relationship between the two; and the goal. Only then do we choose the tools that work best for that individual dog and family, and we will use most of them depending on the case. The best tools of all are the right energy and knowing exactly what to do, and those come home with you.

What can a virtual session actually accomplish, and should our dog be on the call?

Most behavior lives on the human side of the leash: energy, timing, rules, boundaries, and how everyone in the house responds to the dog. That is exactly what video reaches. Yes, your dog should be beside you at home, because we watch the ordinary moments where they actually happen: the leash coming off its hook, the doorbell, dinner reaching the table. Steve reads the two of you, rebuilds how the relationship runs, and you leave the hour with a plan you can start that day. If the work needs hands on the leash that you cannot deliver, we will say so and point you to a private session or the Residency.

Is one virtual session enough to see a change?

Often you will see a change in the first session, because the change begins with you and you leave with the plan. Patterns take repetition, so a follow-up is there when you want the next step, and virtual is also the natural continuation after a Residency, once the groundwork is in.

The Pack Leader Method

Leadership in the dog world means protection, direction and love.

Steve Del Savio, Founder

Planning a stay

Practical matters.

Where is The Maddie Ranch, and how far is it from Ridgewood and Manhattan?

The Maddie Ranch is a 5,000 square foot lodge on eight acres of Northern New Jersey countryside, about 30 minutes from Ridgewood and 50 to 60 minutes from Manhattan by the George Washington Bridge or the Lincoln Tunnel outside rush hours. Families come to us from across Bergen County and the New York metropolitan area. We do not publish the address; it is shared with accepted families, and Residency families see the ranch at their assessment before booking the stay. For Private Sessions, we meet your dog at the first booked session. Visits are by appointment.

Do you take dogs from New York City?

Yes. Many of our families come from New York City and across the metropolitan area, for Private Sessions, The Puppy Residency and The Pack Leader Residency. Families bring their dogs to the ranch themselves; there is no pickup or transport from New York City for any program. From the George Washington Bridge or the Lincoln Tunnel, the drive is 50 to 60 minutes outside rush hours, and for the Residency the weekly sessions make it a familiar one. Door-to-door pickup exists only for members of The Canine Social Club in the Ridgewood area. Virtual sessions are available from anywhere.

Are you insured and bonded?

Fully. Pack Leader Dogs is an insured and bonded company. We encourage you to ask the same of any trainer, walker or care facility you consider, and to ask for the paperwork that proves it. It is a question a serious company welcomes.

What does a program cost?

We publish one figure, the $295 assessment, which is credited toward any program you book within 30 days of the assessment; after 30 days the credit expires. Residencies are quoted after the assessment, because the length of a placement depends on the dog and on what the family needs to learn. Private Sessions are quoted on the first call, before booking; the first session is where we meet your dog, with no separate assessment required.

A Residency quote covers the welcome call with Steve after booking and before arrival, the stay, the weekly owner sessions, the go-home session before your dog leaves, the two-week follow-up and the Lifetime Support Guarantee. We accept cards, check, cash and PayPal.

Read the full breakdown

Why does a residency cost what it costs?

Because your dog lives in a lodge with a team on site day and night, on eight acres, with a trainer working with them every day and you training with them every week. And because the program does not end at pickup: the go-home session, the two-week follow-up and support for the life of your dog are part of it. Programs that end at pickup cost less to deliver, and they are priced accordingly.

How may we pay?

All major credit cards are accepted for training programs, along with check and cash. Payment by PayPal is welcome as well.

We found you while searching for dog boarding near NYC. Is that what this is?

Our Residency is a training program: dogs live at the lodge as students, with a beginning, an end and a result. Private boarding is available to current clients with a completed stay in the last 24 months, without a trial, and Residency graduates retain their qualification. For new boarding clients coming through training, the route is a private session followed by a trial night. If what your dog needs is training, begin with The Pack Leader Residency and we will help you find the right fit.

What is The Canine Social Club, and how do we join?

The Canine Social Club is a members-only weekday program at The Maddie Ranch. Memberships are limited, and every dog is approved individually against five standards: friendly with dogs, friendly with people, settled in a crate, walks well on leash, and no aggression or reactivity. Graduates of our training programs can apply directly. New dogs begin with a Club Assessment Day on Wednesdays, 10am to 2pm, with owner drop-off and pickup, no van service. Dave leads it, with Steve covering if Dave is unavailable, and you receive a decision within 24 hours of the assessment.

The fee is $295, with the same credit terms as the Residency Assessment: credit toward a booking within 30 days. If accepted, it goes toward Club days; if not, it goes toward training. The decision does not forfeit the credit. Once a dog is a member, one text puts them on the calendar for their usual days, with door-to-door transport in the Ridgewood area.

What time is pickup and drop-off for The Canine Social Club?

For regular Club days, pickup is generally between 8:00 and 9:30 in the morning, and drop-off between 2:30 and 4:00 in the afternoon, door to door in the Ridgewood area. Club Assessment Days are Wednesdays, 10am to 2pm; the owner drops off and picks up, with no van service. The regular Club day is that length on purpose. Members walk, play in an acre of nature park, do structured activities and rest together, because a dog who is excited for ten hours straight never practices calm, and that fixes today while creating a problem for later. We decided on the length from experience.

How do we begin?

With a short application. It takes about five minutes and opens with the question we care about most: who will be joining us. You will hear from us within one business day. For The Pack Leader Residency and The Puppy Residency, speak with our admissions team, then attend the Assessment at the ranch with Dave, or Steve if Dave is unavailable. The fee is $295, credited toward any program you book within 30 days of the assessment (after 30 days the credit expires). We decide fit at the Assessment, then agree the quote before booking. Once you enroll, you have a fifteen-minute welcome call with Steve before your dog arrives. For Private Sessions, we quote on the first call, before booking, and meet your dog at the first session; no separate assessment is required. For virtual sessions, choose a time on Steve’s calendar.

If your question is not among these, we would love to answer it. Ask a question of your own

From the pack

Answered best by the owners.

The fullest answers come from families who once asked these same questions. Two of them, in their own words.

Katie crouched beside Riley, her dog, at one of his weekly visits with Steve.

“Steve is not only knowledgeable and professional, he clearly cares a great deal about the animals in his care and supervision and we see that every week with the respect and excitement that Riley greets him with.”

Katie R.Riley

“Steve made my life better. In March my girlfriend and I adopted a 3 year old labrador… Despite our best efforts we were not able to get him to stop pulling on the leash and choking himself.”

“After just one session with Steve, our dog went from pulling, darting away, and choking himself to following us in a calm submissive state. The difference was incredible. Since then we've taken him on numerous walks and we've been able to maintain the same results using the loose leash technique that Steve taught us. I wish I would have called him earlier.”

JohnSherman, adopted Labrador

Admissions

The next question is ours.

Who will be joining us? Begin below. Applications are read personally by Steve Del Savio, with a reply within one business day.

An application opens a conversation. Nothing is booked until we have spoken.

Prefer to talk first? 201 528 3647. Whoever answers will know the ranch, the programs and the calendar.

Notes from the ranch, a few times each season.